Operating Systems

Terms of Service

Effective date: 25 October 2026

These Terms of Service ("Terms") govern your access to and use of this website and the software products provided by Operating Systems ("we", "us", or "our"), Auckland, New Zealand. By using this website or any of our products you agree to these Terms. If you do not agree, do not use them.

Some products (for example, Surgibud) publish their own terms. Where they do, those terms apply to that product and take precedence over these Terms to the extent of any inconsistency.

1. Who may use our products

Our products are intended solely for use by registered medical practitioners, surgical trainees, and other qualified health professionals ("Clinicians"). By using them, you represent that you are a Clinician with the appropriate qualifications and registration for the work you use them to support.

Our products are not clinical decision-support systems and must never be used as the primary basis for clinical decisions. All clinical judgement remains with the treating clinician.

2. Accounts

Where a product requires an account, you are responsible for maintaining the security of your credentials and for all activity that occurs under your account. You must:

  • Provide accurate and complete information when registering
  • Notify us immediately at [email protected] if you become aware of any unauthorised access
  • Not share your account with others or use another person's account
  • Enable multi-factor authentication if required by your employer or health organisation

3. Subscriptions and billing

Some products are offered free of charge; others require a paid subscription. Pricing, trial periods, and cancellation terms for paid products are shown in the product before you subscribe. Payments are processed by Stripe; we do not see or store your card details. We will give at least 30 days' notice of any price change. Your statutory rights under the Consumer Guarantees Act 1993 (NZ) and Australian Consumer Law are unaffected.

4. Acceptable use

You must not:

  • Record any information that directly identifies a patient — including names, dates of birth, or official patient identifiers or numbers — in any product or field not specifically designed for it, including free-text notes
  • Use our products as the primary medical record of a patient
  • Attempt to reverse-engineer, scrape, or extract data from our products
  • Use AI features to generate content that you intend to pass off as your own unassisted clinical documentation without review
  • Violate any applicable laws, including the Health Information Privacy Code 2020 (New Zealand) or the Australian Privacy Act 1988 (Cth)

5. Patient data

You are solely responsible for ensuring that any information you enter into our products is collected, used, and disclosed in accordance with the Privacy Act 2020 (New Zealand), the Privacy Act 1988 (Cth) (Australia), your professional obligations, and your employer's policies. See our Privacy Policy for how we handle the information you provide.

6. AI features

Some products offer AI-powered features. These features are:

  • Provided as productivity aids only — all AI-generated content must be reviewed, verified, and corrected by you before use
  • Not a substitute for professional clinical documentation standards or clinical judgement
  • Subject to reasonable usage limits

Text and images you submit to AI features are processed by Anthropic (see our Privacy Policy). Do not submit identifiable patient information to AI features.

7. Data ownership and intellectual property

You retain ownership of the data you enter. By using our products you grant us a limited licence to store, process, and display your data solely to provide the service to you. We do not use your data for training AI models or for any commercial purpose beyond providing the service.

Our software, design, and content are our intellectual property and must not be copied or reproduced without permission.

8. Third-party links

This website links to our products and to third-party websites. We are not responsible for the content or privacy practices of third-party websites.

9. Service availability

We aim to provide reliable services but do not guarantee uninterrupted availability. We may suspend, modify, or discontinue a product for maintenance, updates, or circumstances outside our control. We will endeavour to give reasonable notice of planned downtime, and of any product being discontinued so that you can export your data.

10. Disclaimer and limitation of liability

Our website and products are provided "as is". To the maximum extent permitted by law (including the Consumer Guarantees Act 1993 (New Zealand) and the Australian Consumer Law), we disclaim all implied warranties.

We are not liable for:

  • Clinical decisions made in reliance on our products or content they generate
  • Loss of data due to circumstances outside our reasonable control
  • Any indirect, consequential, or incidental loss arising from your use of our website or products

Nothing in these Terms limits liability for death or personal injury caused by our negligence, or for any liability that cannot be excluded or limited under New Zealand or Australian consumer law.

11. Termination

You may stop using our products at any time and, where you have an account, close it. We may suspend or terminate your access if you breach these Terms or if required by law. On termination, your data is deleted in accordance with our Privacy Policy and applicable medical record retention obligations.

12. Governing law

These Terms are governed by the laws of New Zealand. Disputes will be subject to the exclusive jurisdiction of the New Zealand courts, except where mandatory consumer protection laws of another jurisdiction (including Australia) provide otherwise.

Australian users: to the extent required by Australian law, your statutory rights under the Australian Consumer Law are not affected by these Terms.

13. Changes to these Terms

We may update these Terms from time to time. Where you have an account with one of our products, we will notify you by email or within the product before material changes take effect. Continued use after changes are notified constitutes acceptance.

14. Contact

Questions about these Terms: [email protected]